Returns & Exchanges
In Handsy Nails offer 15 days from the date of receipt of the order to make an exchange or return.
To make an exchange or return of your product, you must contact us through: hihandsynails@gmail.com.
In this email you must indicate:
- Order number or complete information of the person who placed the order.
- Reason for exchange or return
- Product for which you want to exchange
- Changes will be made to the same address where the first order was placed. If you wish to change the shipping address, you must indicate it in the email.
- The shipping costs of the product to be exchanged or returned will be borne by the buyer, who must send the package under his/her responsibility and cost. * We recommend sending by the postal company as a certificate to have a tracking number and thus be able to track the sent package.
- The costs of the new shipment of the product exchange will be borne by Handsy Nails and will be carried out with Correos Express after receiving and checking the product to be exchanged.
- The products must be returned in their original packaging and ensuring that they arrive in good condition.
Returns of personalized or custom-made products are not accepted.
The options are the following:
- Exchange it for another product of the same amount.
- Exchange it for another product of greater value and pay the difference.
- Exchange it for a lower priced product and we will refund the difference.
In any case, it is essential that the products subject to an exchange or return are in perfect condition and without obvious signs of use, otherwise no exchange or return can be made. It is the customer's responsibility to provide appropriate packaging to ensure items arrive at Handsy Nails in perfect condition. It is recommended to use the original packaging in which you received your order.
If you have received a defective, wrong product or you are missing a product, contact us within a maximum period of 48 hours from receiving the order at hihandsynails@gmail.com .